Account Deletion

Delete Your Sabi Droid Account

Learn how to request deletion of your Sabi Droid account and associated data.

Delete your account from the Sabi Droid app

  1. Step 1

    Open Sabi Droid.

  2. Step 2

    Sign in to your account.

  3. Step 3

    Open Settings.

  4. Step 4

    Select Account.

  5. Step 5

    Select Delete Account.

  6. Step 6

    Complete identity verification if requested.

  7. Step 7

    Confirm that you want to delete your account.

Can't access your account?

If you cannot access your account, you can request account deletion by contacting Sabi Droid Support at support@sabidroid.com from your registered email address, with the subject "Account deletion". We will verify your identity and confirm once the deletion is complete.

Data that will be deleted

When the deletion process is completed, the following data associated with your Sabi Droid account is permanently deleted or anonymised:

  • Account profile information
  • Business profile information
  • Customers
  • Sales records
  • Expense records
  • Payments
  • Invoices
  • Receivables and payables
  • Inventory
  • Ask Sabi AI conversation history
  • Reports
  • Preferences and account settings

Information We May Retain

Limited information may be retained where reasonably necessary for:

  • Legal obligations
  • Accounting and tax requirements
  • Fraud or abuse prevention
  • Dispute resolution
  • Security and audit purposes

Retained data is limited to what is reasonably necessary for these purposes and is not used to provide the service to you after deletion.

Deletion & recovery period

After you request deletion, your account may remain in a scheduled-deletion state for up to 30 days. During this period, you may be able to cancel the deletion request by signing back in or contacting support. After the recovery period ends, eligible account data is permanently deleted or anonymised.

Personal account vs. business account

Deleting your user account

Removes your personal access and profile. If other users belong to your business, the business and its records remain available to them.

Deleting an entire business

A whole business (tenant) and all its records are only deleted when the business owner explicitly requests and authorises it.

Questions about account deletion? Visit Support or email support@sabidroid.com.